Progress is still slow but approaching 50%, the team continue to evaluate all available options. Next update by 12pm.
Posted Aug 19, 2026 - 10:03 BST
Update
Unfortunately restorations of the affected database instances are still in progress, we're awaiting feedback from engineers on expediting the process. A further update will be provided at 10am.
Posted Aug 19, 2026 - 08:41 BST
Update
Attempts to restore services are taking longer than expected. We apologise for the continued interruption.
Posted Aug 19, 2026 - 04:57 BST
Update
Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Posted Aug 19, 2026 - 01:24 BST
Update
Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Posted Aug 19, 2026 - 01:23 BST
Update
Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Posted Aug 19, 2026 - 01:20 BST
Investigating
We are aware of services currently being unavailable. The team is actively investigating and working to resolve the issues.
Posted Aug 19, 2026 - 00:47 BST
This incident affects: API, Application, Outbound SMS, Inbound SMS, URL Shortener, and Website.