FireText Status

All Systems Operational

API Operational

Application Operational

Outbound SMS Operational

Inbound SMS Operational

URL Shortener Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

Slow Sending

Resolved - The team are satisfied that this issue has been resolved following further monitoring. The latencies have dropped down to the normal levels. As always, we will continue to monitor.
Apr 1, 16:04 BST

Monitoring - These messages are now back to the normal rate. No messages were lost, but may have seen a delay of up to 15 mins, and a lot lower in most cases. We are very sorry for any inconvenience caused. The team are continuing to monitor the situation in full.
Apr 1, 12:29 BST

Investigating - We're currently aware of a slow-down of messages being processed between FireText and the networks. We approximate, some messages are delayed up to 15 mins.
Apr 1, 12:21 BST

Temporary Outage

Resolved - The team can confirm this issue is resolved.

Increased latency was observed earlier today, resulting in slower than normal distribution to the networks. The team decided to mitigate this by triggering a failover. Whilst the failover occurred in under 1s as expected, dns was still directing traffic to the affected areas. This resulted in a short period of 5xx responses to affected api users, and affected app users seeing a maintenance page. Email to SMS users were unaffected. The team were quick to identify the issue and manually updated the affected dns records thereby resolving the issue. We apologise for any inconvenience during this time. As always, full monitoring will continue by the team.
Apr 1, 14:32 BST

Monitoring - A temporary outage of the system occurred for approx 6 mins between 12:56 to 13:02. Messages sent or access to the system to this time would have been affected. We are extremely sorry for this unusual blip. The team have resolved the current situation and are monitoring this now.
Apr 1, 13:05 BST

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.