Resolved -
This incident has been resolved.
Aug 19, 23:31 BST
Monitoring -
A fix was put in place promoting a new instance around 11:30. Messages look to be flowing again. The team will continue to monitor before closing the incident. If still having any issues do let us know.
Aug 19, 12:11 BST
Update -
Progress is still slow but approaching 50%, the team continue to evaluate all available options. Next update by 12pm.
Aug 19, 10:03 BST
Update -
Unfortunately restorations of the affected database instances are still in progress, we're awaiting feedback from engineers on expediting the process. A further update will be provided at 10am.
Aug 19, 08:41 BST
Update -
Attempts to restore services are taking longer than expected. We apologise for the continued interruption.
Aug 19, 04:57 BST
Update -
Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Aug 19, 01:24 BST
Update -
Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Aug 19, 01:23 BST
Update -
Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Aug 19, 01:20 BST
Investigating -
We are aware of services currently being unavailable. The team is actively investigating and working to resolve the issues.
Aug 19, 00:47 BST
