All Systems Operational
API ? Operational
Application ? Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
URL Shortener ? Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - The team are satisfied that this issue has been resolved following further monitoring. The latencies have dropped down to the normal levels. As always, we will continue to monitor.
Apr 1, 16:04 BST
Monitoring - These messages are now back to the normal rate. No messages were lost, but may have seen a delay of up to 15 mins, and a lot lower in most cases. We are very sorry for any inconvenience caused. The team are continuing to monitor the situation in full.
Apr 1, 12:29 BST
Investigating - We're currently aware of a slow-down of messages being processed between FireText and the networks. We approximate, some messages are delayed up to 15 mins.
Apr 1, 12:21 BST
Resolved - The team can confirm this issue is resolved.

Increased latency was observed earlier today, resulting in slower than normal distribution to the networks. The team decided to mitigate this by triggering a failover. Whilst the failover occurred in under 1s as expected, dns was still directing traffic to the affected areas. This resulted in a short period of 5xx responses to affected api users, and affected app users seeing a maintenance page. Email to SMS users were unaffected. The team were quick to identify the issue and manually updated the affected dns records thereby resolving the issue. We apologise for any inconvenience during this time. As always, full monitoring will continue by the team.
Apr 1, 14:32 BST
Monitoring - A temporary outage of the system occurred for approx 6 mins between 12:56 to 13:02. Messages sent or access to the system to this time would have been affected. We are extremely sorry for this unusual blip. The team have resolved the current situation and are monitoring this now.
Apr 1, 13:05 BST
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.