Resolved -
This incident has been resolved.
Nov 5, 09:24 GMT
Update -
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
Nov 4, 20:28 GMT
Monitoring -
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
Nov 4, 20:26 GMT
Update -
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
Nov 4, 20:26 GMT
Update -
We are continuing to investigate this issue.
Nov 4, 17:08 GMT
Update -
We continue to see connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded.
Our team is working directly with EE to pinpoint the exact cause of the problem on their side and get a fix implemented.
Nov 4, 17:07 GMT
Investigating -
We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded.
We're working to identify and rectify the issue, the messages should deliver once re-connected.
Nov 4, 10:02 GMT
