Monitoring - A fix was put in place promoting a new instance around 11:30. Messages look to be flowing again. The team will continue to monitor before closing the incident. If still having any issues do let us know.
Aug 19, 2026 - 12:11 BST
Aug 19, 2026 - 12:11 BST
Update - Progress is still slow but approaching 50%, the team continue to evaluate all available options. Next update by 12pm.
Aug 19, 2026 - 10:03 BST
Aug 19, 2026 - 10:03 BST
Update - Unfortunately restorations of the affected database instances are still in progress, we're awaiting feedback from engineers on expediting the process. A further update will be provided at 10am.
Aug 19, 2026 - 08:41 BST
Aug 19, 2026 - 08:41 BST
Update - Attempts to restore services are taking longer than expected. We apologise for the continued interruption.
Aug 19, 2026 - 04:57 BST
Aug 19, 2026 - 04:57 BST
Update - Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Aug 19, 2026 - 01:24 BST
Aug 19, 2026 - 01:24 BST
Update - Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Aug 19, 2026 - 01:23 BST
Aug 19, 2026 - 01:23 BST
Update - Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.
Aug 19, 2026 - 01:20 BST
Aug 19, 2026 - 01:20 BST
Investigating - We are aware of services currently being unavailable. The team is actively investigating and working to resolve the issues.
Aug 19, 2026 - 00:47 BST
Aug 19, 2026 - 00:47 BST
API
Operational
Application
Operational
Outbound SMS
Operational
Inbound SMS
Operational
URL Shortener
Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SSL Certificate Maintenance Aug 19, 2026 23:00 - Aug 20, 2026 00:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Aug 12, 2026 - 16:24 BST
Aug 12, 2026 - 16:24 BST
Scheduled -
SSL Certificate Update
During this maintenance an updated SSL certificate for *.firetext.co.uk will be installed.
As part of this update, please note our root and intermediary certificates will also change from Sectigo to SSL.com. If your systems require that these are added to your trust stores, the new certificates can be found at https://www.ssl.com/repository/
CA Bundle
Intermediary - SSL.com TLS Issuing RSA CA R1 - https://ssl.com/repo/certs/SSL.com-TLS-I-RSA-R1.pem
Root - SSL.com TLS RSA Root CA 2022 - https://ssl.com/repo/certs/SSLcom-TLS-Root-2022-RSA.pem
Any systems failing to reach FireText following the update should ensure they have the latest root certificates on their systems or look to add the updated certificate to their systems SSL trust store.
Aug 12, 2026 - 16:20 BST
During this maintenance an updated SSL certificate for *.firetext.co.uk will be installed.
As part of this update, please note our root and intermediary certificates will also change from Sectigo to SSL.com. If your systems require that these are added to your trust stores, the new certificates can be found at https://www.ssl.com/repository/
CA Bundle
Intermediary - SSL.com TLS Issuing RSA CA R1 - https://ssl.com/repo/certs/SSL.com-TLS-I-RSA-R1.pem
Root - SSL.com TLS RSA Root CA 2022 - https://ssl.com/repo/certs/SSLcom-TLS-Root-2022-RSA.pem
Any systems failing to reach FireText following the update should ensure they have the latest root certificates on their systems or look to add the updated certificate to their systems SSL trust store.
Aug 12, 2026 - 16:20 BST