Jan 13, 13:36 GMT
This incident has been resolved.
Jan 13, 03:24 GMT
The backlog of queued messages is now cleared. Message sending via the API and Web App are now processing as normal. We will continue to monitor all services closely.
Jan 12, 22:50 GMT
The backlog of message sending is almost clear and is now only affecting a small number of customers. Although, we believe to be operating as expected, we are reviewing all services.
Jan 12, 22:13 GMT
The team encountered an issue with processing the backlog, and some customers are still experiencing delays with messages being cleared. The system is still operating on a degraded performance. We appreciate your ongoing patience.
Jan 12, 19:52 GMT
The team are currently working to bring back full operational performance and for all messages queued to be cleared. Messages submitted during this time, will be added to the backlog for sending. We appreciate your ongoing patience.
Jan 12, 18:44 GMT
We are still experiencing a degraded performance of our services. The team are currently working to bring back full operational performance. Messages sent during this time, are still be added to the backlog, whilst this continues to reduce. We appreciate your patience.
Jan 12, 17:54 GMT
Services have been restored and are currently in a degraded performance. Scheduled messages are being queued and we are clearing the back log of messages currently.
Jan 12, 17:10 GMT
We're getting reports that FireText is unreachable externally, and are working with our provider to identify the issue.
Jan 12, 16:31 GMT